Question 1

Do you provide same-day appliance repair service?

Accepted Answer

Yes. For most washing machines, refrigerators, microwaves, air conditioners and dishwashers across Jammu, we aim to dispatch a technician the same day you book — including evenings and weekends when slots are available.

Question 2

How do I book a repair service?

Accepted Answer

Call 70062-12532, message us on WhatsApp, submit the request form on our website, or use Request Callback. Share your appliance type, brand, area and a short description of the fault so we can assign the right technician.

Question 3

What happens during a doorstep visit?

Accepted Answer

The technician inspects the appliance, explains the fault in plain language, and shares an itemized quote before any paid repair begins. If you approve, work starts on the spot when parts are available; otherwise we schedule a follow-up with the required spares.

Question 4

Are you available 24/7?

Accepted Answer

Yes. Fixcare Home Solutions offers 24/7 service available for bookings and emergency support across Jammu. Actual arrival time still depends on technician availability in your area.

Question 5

Do I need to be home for the entire repair?

Accepted Answer

Someone responsible should be present for the inspection, quote approval and final testing. Typical visits are focused and efficient; your technician will set expectations when confirming the slot.

Question 6

How much does appliance repair cost?

Accepted Answer

Final cost depends on the appliance, fault and spare parts required. After diagnosis, you receive a clear estimate before work begins — no surprise labour charges mid-repair.

Question 7

What is the ₹350 doorstep inspection fee?

Accepted Answer

₹350 covers the technician’s visit and diagnosis. If you proceed with the repair, that fee is fully adjusted or waived in your final bill. If you decide not to proceed after diagnosis, you only pay the nominal ₹350 visiting charge.

Question 8

Do you charge separately for labour and parts?

Accepted Answer

Quotes are itemized so you can see labour and parts clearly. Compatible or genuine-grade parts are priced based on availability and your preference; we confirm both before installing anything.

Question 9

Is there a cancellation or no-show fee?

Accepted Answer

Please cancel or reschedule as early as you can so we can free the slot for another customer. Reasonable notice helps us keep same-day coverage reliable across Jammu — ask us on call if you need to change a booking.

Question 10

Which appliance brands do you repair?

Accepted Answer

We repair Samsung, LG, IFB, Whirlpool, Bosch, Haier, Panasonic, Godrej and other major appliance brands — washing machines, refrigerators, ACs, microwaves, dishwashers and water dispensers.

Question 11

Do you use genuine spare parts?

Accepted Answer

Yes. We use genuine OEM-grade or high-quality compatible spare parts depending on availability and your preference. Parts we install are covered by our 90-day parts warranty.

Question 12

Are you an official brand service centre?

Accepted Answer

No. Fixcare Home Solutions is an independent multi-brand repair provider — not an official manufacturer customer-care centre. We specialise in post-warranty and out-of-warranty doorstep repairs with transparent pricing.

Question 13

What if the spare part is not available the same day?

Accepted Answer

We repair on the first visit whenever parts are in stock. If a specific part must be sourced, we confirm the cost and timeline with you, then return to complete and test the repair.

Question 14

Do you offer a warranty on repairs?

Accepted Answer

Replacement parts installed by our team are backed by a 90-day parts warranty. If the same covered issue returns within that period, contact us for priority re-visit support.

Question 15

Is there a visit charge for warranty re-checks?

Accepted Answer

For the same covered fault within the warranty window, re-inspection visit charges are typically waived and the job is prioritised. Labour or new unrelated faults are quoted separately if needed.

Question 16

What does the warranty not cover?

Accepted Answer

Warranty covers the parts we installed for the diagnosed fault. It does not cover new unrelated issues, physical damage after the visit, or misuse. Ask your technician to confirm coverage on the bill after repair.

Question 17

Which areas of Jammu do you serve?

Accepted Answer

We serve Bakshi Nagar, Gandhi Nagar, Trikuta Nagar, Janipur, Talab Tillo, Channi Himmat, Rehari, Jewel Chowk, Shastri Nagar and surrounding areas of Jammu and surrounding localities. If your area is nearby and not listed, call us — coverage expands with technician availability.

Question 18

Do you only serve Jammu city?

Accepted Answer

Our focus is doorstep repair across Jammu and adjoining residential areas. For borderline or newer localities, share your landmark on call and we will confirm whether a same-day slot is possible.

Question 19

How quickly can a technician reach my area?

Accepted Answer

Most Jammu bookings get same-day dispatch. Exact ETA depends on your locality, traffic and open slots — we share an expected window when confirming your booking.

Frequently Asked Questions

Booking & Service

Pricing & Charges

Brands & Spare Parts

Warranty & Follow-up

Coverage Areas

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